Lista tickets com filtros e paginação
curl --request GET \
--url https://api.novuscrm.com.br/v1/ticket \
--header 'X-Ambiente: <api-key>' \
--header 'X-Authorization: <api-key>'import requests
url = "https://api.novuscrm.com.br/v1/ticket"
headers = {
"X-Ambiente": "<api-key>",
"X-Authorization": "<api-key>"
}
response = requests.get(url, headers=headers)
print(response.text)const options = {
method: 'GET',
headers: {'X-Ambiente': '<api-key>', 'X-Authorization': '<api-key>'}
};
fetch('https://api.novuscrm.com.br/v1/ticket', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.novuscrm.com.br/v1/ticket",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"X-Ambiente: <api-key>",
"X-Authorization: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.novuscrm.com.br/v1/ticket"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("X-Ambiente", "<api-key>")
req.Header.Add("X-Authorization", "<api-key>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.novuscrm.com.br/v1/ticket")
.header("X-Ambiente", "<api-key>")
.header("X-Authorization", "<api-key>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.novuscrm.com.br/v1/ticket")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["X-Ambiente"] = '<api-key>'
request["X-Authorization"] = '<api-key>'
response = http.request(request)
puts response.read_body{
"Items": [
{
"Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"Codigo": 123,
"Assunto": "<string>",
"Privacidade": 0,
"AbertoEm": "2023-11-07T05:31:56Z",
"ResolvidoEm": "2023-11-07T05:31:56Z",
"ReabertoEm": "2023-11-07T05:31:56Z",
"FechadoEm": "2023-11-07T05:31:56Z",
"DataDeVencimento": "2023-11-07T05:31:56Z",
"DataDePrevisaoDaSolucao": "2023-11-07T05:31:56Z",
"MeioDeAberturaDeTicket": 0,
"IdStatus": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"NomeStatus": "<string>",
"IdServico": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"NomeServico": "<string>",
"IdCategoria": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"NomeCategoria": "<string>",
"IdUrgencia": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"NomeUrgencia": "<string>",
"IdJustificativa": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"NomeJustificativa": "<string>",
"IdResponsavel": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"TipoResponsavel": 0,
"NomeResponsavel": "<string>",
"EmailResponsavel": "<string>",
"GeradorDoTicket": {
"TipoDeGerador": 0,
"IdGerador": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"DescricaoGerador": "<string>"
},
"Solicitantes": [
{
"Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"Tipo": 0,
"IdSolicitante": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"Nome": "<string>",
"Email": "<string>",
"Telefone": "<string>",
"NomeEmpresa": "<string>",
"IdEmpresa": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"Tags": [
{
"Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"Nome": "<string>"
}
],
"CamposPersonalizados": [
{
"Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"IdCampoPersonalizado": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"NomeCampoPersonalizado": "<string>",
"Tipo": 0,
"Valor": "<string>",
"ValorData": "2023-11-07T05:31:56Z"
}
]
}
],
"Page": 123,
"PageSize": 123,
"TotalItems": 123,
"TotalPages": 123,
"HasNext": true,
"HasPrevious": true
}Tickets
Listar tickets
Suporta filtros por status, serviço, categoria, urgência, responsável, gerador, solicitante, tags, intervalos de data (abertoEm/resolvidoEm/fechadoEm/ultimaIteracao/vencimento/previsaoSolucao), estados derivados (resolvido/fechado/reaberto/cancelado/mesclado/vencido), métricas (iteracoesMin/Max) e busca textual em assunto/cc/codigo.
GET
/
v1
/
ticket
Lista tickets com filtros e paginação
curl --request GET \
--url https://api.novuscrm.com.br/v1/ticket \
--header 'X-Ambiente: <api-key>' \
--header 'X-Authorization: <api-key>'import requests
url = "https://api.novuscrm.com.br/v1/ticket"
headers = {
"X-Ambiente": "<api-key>",
"X-Authorization": "<api-key>"
}
response = requests.get(url, headers=headers)
print(response.text)const options = {
method: 'GET',
headers: {'X-Ambiente': '<api-key>', 'X-Authorization': '<api-key>'}
};
fetch('https://api.novuscrm.com.br/v1/ticket', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.novuscrm.com.br/v1/ticket",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"X-Ambiente: <api-key>",
"X-Authorization: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.novuscrm.com.br/v1/ticket"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("X-Ambiente", "<api-key>")
req.Header.Add("X-Authorization", "<api-key>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.novuscrm.com.br/v1/ticket")
.header("X-Ambiente", "<api-key>")
.header("X-Authorization", "<api-key>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.novuscrm.com.br/v1/ticket")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["X-Ambiente"] = '<api-key>'
request["X-Authorization"] = '<api-key>'
response = http.request(request)
puts response.read_body{
"Items": [
{
"Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"Codigo": 123,
"Assunto": "<string>",
"Privacidade": 0,
"AbertoEm": "2023-11-07T05:31:56Z",
"ResolvidoEm": "2023-11-07T05:31:56Z",
"ReabertoEm": "2023-11-07T05:31:56Z",
"FechadoEm": "2023-11-07T05:31:56Z",
"DataDeVencimento": "2023-11-07T05:31:56Z",
"DataDePrevisaoDaSolucao": "2023-11-07T05:31:56Z",
"MeioDeAberturaDeTicket": 0,
"IdStatus": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"NomeStatus": "<string>",
"IdServico": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"NomeServico": "<string>",
"IdCategoria": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"NomeCategoria": "<string>",
"IdUrgencia": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"NomeUrgencia": "<string>",
"IdJustificativa": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"NomeJustificativa": "<string>",
"IdResponsavel": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"TipoResponsavel": 0,
"NomeResponsavel": "<string>",
"EmailResponsavel": "<string>",
"GeradorDoTicket": {
"TipoDeGerador": 0,
"IdGerador": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"DescricaoGerador": "<string>"
},
"Solicitantes": [
{
"Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"Tipo": 0,
"IdSolicitante": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"Nome": "<string>",
"Email": "<string>",
"Telefone": "<string>",
"NomeEmpresa": "<string>",
"IdEmpresa": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"Tags": [
{
"Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"Nome": "<string>"
}
],
"CamposPersonalizados": [
{
"Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"IdCampoPersonalizado": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"NomeCampoPersonalizado": "<string>",
"Tipo": 0,
"Valor": "<string>",
"ValorData": "2023-11-07T05:31:56Z"
}
]
}
],
"Page": 123,
"PageSize": 123,
"TotalItems": 123,
"TotalPages": 123,
"HasNext": true,
"HasPrevious": true
}Authorizations
Número da sua conta no Novus CRM. Aceita também X-Canal com o ID de um canal, que resolve a conta a partir dele.
Chave de API no formato X-Chave-Api {chave}. O prefixo faz parte do valor. A chave fica em Minha conta › Integrações.
Query Parameters
Valores aceitos:
0— Usuario1— Departamento
Available options:
0, 1 Valores aceitos:
0— ClientesDoTicket1— ResponsavelPeloTicket2— GeradorDoTicket3— RegistradoPeloSistema4— UsuarioEspecifico5— PessoaLogada6— MembrosDaEquipeDaPessoaLogada7— Agente8— Cliente
Available options:
0, 1, 2, 3, 4, 5, 6, 7, 8 Valores aceitos:
0— Publico1— Privado
Available options:
0, 1 Valores aceitos:
0— AcessoRemoto1— ActiveWhatsappNLU2— AgendamentoAutomatico3— Agente4— ChamadaCancelada5— ChamadaEfetuada6— ChamadaEfetuadaPerdida7— ChamadaRecebida8— ChamadaRecebidaPerdida9— Chat10— ChatNLU11— ChatOnline12— Email13— FacebookMessenger14— FormularioDeContato15— GatilhoDoSistema16— IntegracaoNovus17— IssueJira18— IssueRedmine19— MensagemOffline20— WebApi21— Whatsapp22— WhatsappNLU23— WhatsappAtivo24— WhatsappBusinessNovus25— ZenviaChat26— Agenda27— Cliente
Available options:
0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27 Required range:
1 <= x <= 2147483647Required range:
1 <= x <= 200