Obter ticket

Obtém ticket pelo ID

curl --request GET \
  --url https://api-publica.cpluschat.com.br/v1/ticket/{id} \
  --header 'X-Ambiente: <api-key>' \
  --header 'X-Authorization: <api-key>'

import requests

url = "https://api-publica.cpluschat.com.br/v1/ticket/{id}"

headers = {
    "X-Ambiente": "<api-key>",
    "X-Authorization": "<api-key>"
}

response = requests.get(url, headers=headers)

print(response.text)

const options = {
  method: 'GET',
  headers: {'X-Ambiente': '<api-key>', 'X-Authorization': '<api-key>'}
};

fetch('https://api-publica.cpluschat.com.br/v1/ticket/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api-publica.cpluschat.com.br/v1/ticket/{id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "X-Ambiente: <api-key>",
    "X-Authorization: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api-publica.cpluschat.com.br/v1/ticket/{id}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("X-Ambiente", "<api-key>")
	req.Header.Add("X-Authorization", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api-publica.cpluschat.com.br/v1/ticket/{id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["X-Ambiente"] = '<api-key>'
request["X-Authorization"] = '<api-key>'

response = http.request(request)
puts response.read_body

{
  "Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "Codigo": 123,
  "Assunto": "<string>",
  "AbertoEm": "2023-11-07T05:31:56Z",
  "ResolvidoEm": "2023-11-07T05:31:56Z",
  "ReabertoEm": "2023-11-07T05:31:56Z",
  "FechadoEm": "2023-11-07T05:31:56Z",
  "DataDeVencimento": "2023-11-07T05:31:56Z",
  "DataDePrevisaoDaSolucao": "2023-11-07T05:31:56Z",
  "IdStatus": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "NomeStatus": "<string>",
  "IdServico": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "NomeServico": "<string>",
  "IdCategoria": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "NomeCategoria": "<string>",
  "IdUrgencia": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "NomeUrgencia": "<string>",
  "IdJustificativa": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "NomeJustificativa": "<string>",
  "IdResponsavel": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "NomeResponsavel": "<string>",
  "EmailResponsavel": "<string>",
  "GeradorDoTicket": {
    "IdGerador": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "DescricaoGerador": "<string>"
  },
  "Solicitantes": [
    {
      "Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "IdSolicitante": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "Nome": "<string>",
      "Email": "<string>",
      "Telefone": "<string>",
      "NomeEmpresa": "<string>",
      "IdEmpresa": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
    }
  ],
  "Tags": [
    {
      "Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "Nome": "<string>"
    }
  ],
  "CamposPersonalizados": [
    {
      "Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "IdCampoPersonalizado": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "NomeCampoPersonalizado": "<string>",
      "Valor": "<string>",
      "ValorData": "2023-11-07T05:31:56Z"
    }
  ]
}

{
  "type": "<string>",
  "title": "<string>",
  "status": 123,
  "detail": "<string>",
  "instance": "<string>"
}

GET

ticket

{id}

Obtém ticket pelo ID

curl --request GET \
  --url https://api-publica.cpluschat.com.br/v1/ticket/{id} \
  --header 'X-Ambiente: <api-key>' \
  --header 'X-Authorization: <api-key>'

import requests

url = "https://api-publica.cpluschat.com.br/v1/ticket/{id}"

headers = {
    "X-Ambiente": "<api-key>",
    "X-Authorization": "<api-key>"
}

response = requests.get(url, headers=headers)

print(response.text)

const options = {
  method: 'GET',
  headers: {'X-Ambiente': '<api-key>', 'X-Authorization': '<api-key>'}
};

fetch('https://api-publica.cpluschat.com.br/v1/ticket/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api-publica.cpluschat.com.br/v1/ticket/{id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "X-Ambiente: <api-key>",
    "X-Authorization: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api-publica.cpluschat.com.br/v1/ticket/{id}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("X-Ambiente", "<api-key>")
	req.Header.Add("X-Authorization", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api-publica.cpluschat.com.br/v1/ticket/{id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["X-Ambiente"] = '<api-key>'
request["X-Authorization"] = '<api-key>'

response = http.request(request)
puts response.read_body

{
  "Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "Codigo": 123,
  "Assunto": "<string>",
  "AbertoEm": "2023-11-07T05:31:56Z",
  "ResolvidoEm": "2023-11-07T05:31:56Z",
  "ReabertoEm": "2023-11-07T05:31:56Z",
  "FechadoEm": "2023-11-07T05:31:56Z",
  "DataDeVencimento": "2023-11-07T05:31:56Z",
  "DataDePrevisaoDaSolucao": "2023-11-07T05:31:56Z",
  "IdStatus": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "NomeStatus": "<string>",
  "IdServico": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "NomeServico": "<string>",
  "IdCategoria": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "NomeCategoria": "<string>",
  "IdUrgencia": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "NomeUrgencia": "<string>",
  "IdJustificativa": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "NomeJustificativa": "<string>",
  "IdResponsavel": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "NomeResponsavel": "<string>",
  "EmailResponsavel": "<string>",
  "GeradorDoTicket": {
    "IdGerador": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "DescricaoGerador": "<string>"
  },
  "Solicitantes": [
    {
      "Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "IdSolicitante": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "Nome": "<string>",
      "Email": "<string>",
      "Telefone": "<string>",
      "NomeEmpresa": "<string>",
      "IdEmpresa": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
    }
  ],
  "Tags": [
    {
      "Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "Nome": "<string>"
    }
  ],
  "CamposPersonalizados": [
    {
      "Id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "IdCampoPersonalizado": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "NomeCampoPersonalizado": "<string>",
      "Valor": "<string>",
      "ValorData": "2023-11-07T05:31:56Z"
    }
  ]
}

{
  "type": "<string>",
  "title": "<string>",
  "status": 123,
  "detail": "<string>",
  "instance": "<string>"
}

Authorizations

X-Ambiente

string

header

required

Número da sua conta no Novus CRM. Aceita também X-Canal com o ID de um canal, que resolve a conta a partir dele.

X-Authorization

string

header

required

Chave de API no formato X-Chave-Api {chave}. O prefixo faz parte do valor. A chave fica em Minha conta › Integrações.

Path Parameters

string<uuid>

required

Response

string<uuid>

Codigo

integer<int32>

Assunto

string | null

Privacidade

enum<integer>

Valores aceitos:

0 — Publico
1 — Privado

Available options:

0,

1

AbertoEm

string<date-time>

ResolvidoEm

string<date-time> | null

ReabertoEm

string<date-time> | null

FechadoEm

string<date-time> | null

DataDeVencimento

string<date-time> | null

DataDePrevisaoDaSolucao

string<date-time> | null

MeioDeAberturaDeTicket

enum<integer>

Valores aceitos:

0 — AcessoRemoto
1 — ActiveWhatsappNLU
2 — AgendamentoAutomatico
3 — Agente
4 — ChamadaCancelada
5 — ChamadaEfetuada
6 — ChamadaEfetuadaPerdida
7 — ChamadaRecebida
8 — ChamadaRecebidaPerdida
9 — Chat
10 — ChatNLU
11 — ChatOnline
12 — Email
13 — FacebookMessenger
14 — FormularioDeContato
15 — GatilhoDoSistema
16 — IntegracaoCPlusChat
17 — IssueJira
18 — IssueRedmine
19 — MensagemOffline
20 — WebApi
21 — Whatsapp
22 — WhatsappNLU
23 — WhatsappAtivo
24 — WhatsappBusinessCPlusChat
25 — ZenviaChat
26 — Agenda
27 — Cliente

Available options:

0,

1,

2,

3,

4,

5,

6,

7,

8,

9,

10,

11,

12,

13,

14,

15,

16,

17,

18,

19,

20,

21,

22,

23,

24,

25,

26,

27

IdStatus

string<uuid> | null

NomeStatus

string | null

IdServico

string<uuid> | null

NomeServico

string | null

IdCategoria

string<uuid> | null

NomeCategoria

string | null

IdUrgencia

string<uuid> | null

NomeUrgencia

string | null

IdJustificativa

string<uuid> | null

NomeJustificativa

string | null

IdResponsavel

string<uuid> | null

TipoResponsavel

enum<integer>

Valores aceitos:

0 — Usuario
1 — Departamento

Available options:

0,

1

NomeResponsavel

string | null

EmailResponsavel

string | null

GeradorDoTicket

object

Show child attributes

Solicitantes

object[] | null

Show child attributes

Introdução

Convenções

Agentes de IA

Ações agendadas

Anotações de negócio

Atendimentos

Cálculos de impostos

Campos personalizados

Canais

Contatos

Departamentos

Etiquetas

Grades de produto

Grupos de produto

Listas de contato

Mensagens

Motivos de venda

Operações

Origens do negócio

Pagamentos

Pessoas

Pipelines

Produtos

Reuniões

Scripts

Tabelas de preço

Tickets

Tipos de atividade

Usuários

Variáveis globais

Vendas

Authorizations

Path Parameters

Response